Terms and Conditions

Here at Mellbe, our goal is to ensure our clients and we are on the same page before moving forward.  When you sign up for our services, you are by default agreeing to uphold Terms and Conditions and are bound by any laws associated with these terms.  As our client, it is your responsibility to make yourself familiar with these Terms and Conditions and to maintain your awareness as changes and updates to these conditions are updated.  If a client does not uphold the terms and conditions, Mellbe holds the right to stop services immediately.

Payments, Refunds, and Fees

  • The payment is automatically drafted on the first day of each month.
  • After the service starts, Mellbe cannot issue a refund.
  • If you desire to cancel the services, you must provide two weeks noticed before the service begins. We will cancel your auto-payment for the month following your cancelation.  If you withdraw your services a few days after the first day of the month, we will complete the service for that month.  Mellbe cannot issue a refund once after receiving the monthly payment. Your services and the auto-payment will be canceled for the following month.
  • If your auto-draft declines, the service will pause and you will be contacted for updated payment information.  Once the payment is collected, services will resume. Progress lost during this time will not be made up. It is your responsibility to ensure your payment information is current.
  • There are no contracts.  You may cancel services at any time you like.
  • There are no hidden fees.
  • If you have selected the Grow and Engage package, there are advertising fees unassociated with your selected social media platform.  You, the client, set your desired budget for these platforms and will be billed for these fees separately. This payment goes directly to your selected social media platform, not Mellbe.

Below is an example of Facebook’s advertisement budget settings.

Facebook budget settings

Liability

Mellbe, including any associates, directors, employees, officers, subsidiaries, and suppliers, are not responsible, and cannot be held responsible, for any damages that occur as a result of services provided. These damages include, but are not limited to, information loss, interruptions to the company, direct or indirect issues that may cause a loss of profit.

 

Mellbe cannot be held responsible for any changes to the client’s social media platforms made by the client.  This includes any content or commentary added that may damage the client’s business, revenue, branding or reputation.

The maximum liability of Mellbe is the total amount of money the client has paid for services.

Customer Disclosure

The client is responsible for openly disclosing any previously used or current advertising campaigns to ensure Mellbe can provide the best marketing services to the client.  If the client decides to withhold any information, Mellbe is not responsible for any advertising or marketing tactics performed redundantly.

Communication

  • The client is responsible for providing Mellbe with all requested information on time.  This enables Mellbe to efficiently and effectively make updates to the client’s social media platforms.
  • If the client updates or changes any login or password information, it is their responsibility to pass the new information along to Mellbe.
  • Continued communications about campaigns and planning are encouraged and welcomed to ensure the services provided are in line with the client’s preferences and desired branding.

Intellectual Property

The client understands all services provided are subject to copyright, trademarking, and all intellectual property belongs to Mellbe.  The client has to identify any imaging or design in use belonging to him/her.  Furthermore, the client must get permission to use any images or designs belonging to Mellbe.

Hours and Holidays

We work hard standard business hours, Monday-Friday and take off all the national holidays.  We use a social media schedule system, though, so your posts can happen any time of day outside of usual business hours and holidays.

No Automation

Mellbe does not use any robots, automated software, or scamming systems to generate followers, likes, or content promotion.  Everything is done in-house, by human hands.  We use a scheduling system such as Buffer and HootSuite.  If you have questions about this tool, please check out their websites.

Our primary goal is to drive your business with quality content and posts.  It’s not our goal to gain you low-quality followers or meaningless likes.  We grow your organic followers with information relevant to your business and your customers.

Right to Terminate

Mellbe reserves the right to terminate the contract without warning or explanation if requested to post adult industry content, hateful or harmful content, or content that discriminates against anyone based on sex, gender, gender identity, religion, age, intelligence, or disability.

Governing Law

The clients of Mellbe are expected to abide by the laws, jurisdictions, and venues of the United States of America.

Agreement to Arbitration

A single judge determines all arguments, settlements, disagreements or statements claimed by the client regarding any violation, cessation, implementation, clarification or authority of this agreement within in the United States of America judicial system.

As the client, it is your responsibility to thoroughly read and understand these terms and conditions before agreeing to services with Mellbe. These terms and conditions may be updated without sending a notification to clients, so we recommend you check back regularly to stay up to date.

If you have any questions or comments regarding these Terms and Conditions please contact us.

Last Update: April 03, 2018